Doorman

Dusit Thani Mactan Cebu • Full-time • أبو ظبي, AE • 4w ago

Job Description

PRIMARY RESPONSIBILITIES

Opens and closes the doors for guests of the hotel.
Greets arriving and departing guests using the Dusit Standard of greeting.
Call the attention of the Bell Service Agent to unload the luggage from the car of an arriving guest.
Unloads the luggage of guests until the Bellman brings them inside.
Ensures that the main entrance is manned at all times.
Assists guest in giving directions and information needed.
Maintain smooth flow of traffic at the front landing area.
Must have knowledge of the hotel facilities, activities and services.
Assist security by reporting undesirables or suspicious looking people within the hotel property.
Ensures the cleanliness of the Main Entrance and the Lobby area.
Ensures cleanliness of guest elevators and landing area and sees to it that all elevator buttons are working.
Assist guests in boarding elevators ensuring their safety.
Assist handicapped visitors and guest from the car into and out of the hotel.
Assists guests/patrons in hailing of taxis.
Assist guest in paging their drivers at the parking area.

Administrative Responsibilities

Prepares reports on all accidents or unusual incidents in his area of responsibility.

Commercial Responsibilities

Communicates effectively with guests
To be a good sales person to promote hotel’s image and business

Human Resources Responsibilities

Assists handicapped visitors and guests from bus/car into and out of the hotel.

RELATIONSHIP

To be able to communicate with guests effectively and efficiently.

Others

Continuous learning through own IDP.
Any other duties as may be assigned by the superior.

Accountabilities

Represents Dusit’s brand and its values at all times. We will establish relationships and foremost and we will deliver an exceptional guest experience and promote Thai graciousness.

Company’s Culture

Communicate and fully embracing the Company’s culture (our Vision, our Mission and our Values), leads by example and cascade to all your subordinates. – “Proud to belong and to contribute”

CONFIDENTIALITY

Ensure confidentiality and secure storage of all intellectual property and data bases, both hard copy and electronic. Adhere to Dust Internet and E-mail policy. Ensure Hotel, Customer and Staff information or transactions are kept confidential during or after employment with the company.

Job Requirements

At least High Vocational diploma in any discipline.
Minimum of 1 year in Front Office or Bell Service experience in a similar capacity.
Ability to communicate basic English.
Possess professional disposition with good communication and interpersonal skills.
Physically strong. Ability to stand for a long period of time and lift luggage during the duty.

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