At RAKBANK, we believe in fostering a culture of innovation, growth, and excellence. We are not just a bank – we are a community that thrives on teamwork, cutting-edge solutions, and the highest standards of governance.
About the role:
You will play a pivotal role in managing and reporting operational incidents across branches, ensuring robust controls and compliance with regulatory standards. You will report to the Business Operational Risk Manager and work closely with cross-functional teams including Internal Audit, Compliance, Internal Controls, and Branch Operations.
What You’ll Be Doing:
- Evaluating operational risk incidents and recommending preventive measures to mitigate future occurrences.
- Coordinating with internal departments to ensure timely resolution and implementation of corrective actions.
- Acting as the Single Point of Contact (SPOC) for branch operations and controls, ensuring seamless communication and issue resolution.
- Monitoring compliance with operating procedures and regulatory requirements across branches.
- Designing and executing risk-based monitoring programs to ensure operational excellence.
- Handling branch control mailbox queries and ensuring same-day resolution of complaints and inquiries.
- Conducting error monitoring and ensuring timely submission within defined turnaround times (TAT).
- Supporting strategic projects, ensuring adherence to timelines, budgets, and quality standards.
- Performing operational duties with a focus on process improvement, accuracy, and exceptional customer service.
What We’re Looking For:
- Education: Bachelor’s degree in business administration, Finance or a related field.
- Experience: Minimum 5 years of hands-on experience in banking operations, with a strong background in operational risk management, internal controls, and fraud investigations.
- Industry Exposure: Extensive exposure to banking operations, regulatory compliance, and risk mitigation practices.
What You Should Have:
- Ability to assess incidents critically and recommend effective solutions.
- Applies logical reasoning to evaluate and resolve operational challenges.
- Coordinates and executes tasks efficiently within defined timelines.
- Builds collaborative relationships and ensures clear, timely communication across teams.
- Takes initiative and fosters teamwork to achieve departmental goals.
- Ensures adherence to policies, procedures, and regulatory standards.
What’s In It for You
- Pay for performance culture (Competitive and performance-linked compensation)
- Diverse workforce and inclusive culture
- Career development and growth opportunities by design
- Work with the best minds in the field
- Get opportunities to bring your whole self to the organization and perform to your best.
